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1. What are preserved flowers? Are these real flowers?Yes! Preserved flowers are indeed 100% natural flowers! These flowers are preserved from natural high-quality flower varieties using the most advanced technology. This technology allows preserved flowers to maintain their natural beauty, texture and soft natural touch. But preserved flowers/immortal flowers will not be as fresh as normal, preserved flowers will not wither, and they are indistinguishable from fresh flowers.
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2. Can you accept customization?Yes, the company provides OEM and ODM customization services, which can be customized according to your needs.
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3. What's the difference between dried flower and preserved one?Dried flowers are dried, and the color of the flowers will gradually fade, and some even become fragile and brittle. Their shelf life is not longer than that of preserved flowers, and the hand feeling is not as soft as natural preserved flowers.
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4. Can we order some samples before placing the order? Are your samples free?Yes. We can accept sample order. For low value products, we will provide free samples with freight collect. But for some high value samples, they need sample cost and freight prepaid. Please let us know, all sample cost and freight can be returned to you after placing the order. You are welcome to email us.
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5. What kind of packaging and shipping do you offer?Packing: Thickened international standard export packing or customized packing Shipping: Shipping costs such as air, express, sea, etc. will be based on your needs, destination, shipping method and weight of the goods, and finally provide you with the most satisfactory solution for you.
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6. Who is responsible for any tax and/or duty?The buyer is responsible for any tax and/or duty charged by their country customs.
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7. What is your delivery time?The delivery time of stock products is about 7-15 days for orders, if customized products, please contact customer service for further confirmation.
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8. Do you have stocks, if not , how long will it take to produce?Yes, usually we have finished products and materials in stock and can ship them within 7 working days. Customized products We determine the production time and delivery time based on your specific needs and quantities.
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9. How to deal with the issue of customers receiving goods that do not match the actual product with the picture？Due to handmade products, there may be some differences with the actual size;All the pictures and details of the products are real, but due to lighting problems or computer monitors, there may be some color difference. This is normal. Thanks for your understanding!
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